Shipping policy

Effective Date: 2026-05-12

1. Introduction

Arbor and Timber is owned and operated by ALDER GROVE VENTURES LLC. At ALDER GROVE VENTURES LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on arborandtimber.com.

  • Service name Standard Shipping
  • Price Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).  Any order with an exception will have this on the product page and at checkout
  • Processing time 1 to 2 business days
  • Transit time 2 to 7 business days
  • Destination United States
  • Coverage All products unless a product page says otherwise
  • Order Cut Off Time: 2:00 PM EST; All Orders placed before 2:00 PM EST will be processed the same business day. All Orders placed after 2:00 PM EST will be processed the next business day.

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).  Any order with an exception will have this on the product page and at checkout

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 9 business day window, email us at support@arborandtimber.com or call 781-226-4386‬.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for eligible items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable — see our full Return Policy for details.

Return shipping: For items that arrived damaged, defective, or not as described, we will provide a prepaid return shipping label. For non-defective returns, return shipping is the customer's responsibility.

Restocking fee: A 25% restocking fee applies to approved non-defective returns.

Refund timing: Refunds are processed within 7 days after we receive and inspect the return, to the original payment method.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

  • Email support@arborandtimber.com
  • Phone 781-226-4386‬
  • Address ALDER GROVE VENTURES LLC, 82 Wendell Ave, STE 100, Pittsfield, MA 01201, United States
  • Service hours Monday to Friday, 9 AM to 5 PM EST

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with ALDER GROVE VENTURES LLC.